This classic text for social work and human services helps readers grasp the meaning and significance of measuring performance and evaluating outcomes. Hands-on and practical, Designing and Managing Programs incorporates the principles of effectiveness-based planning as it addresses the steps of designing, implementing, and evaluating a human services program at the local agency level.
Written by leaders in the field, it guides students through the process from beginning to end. Meaningful examples—from problem analysis and needs assessment to evaluating effectiveness and calculating costs—enhance reader understanding of how concepts are implemented in the real world. The Sixth Edition contains new examples and references, and updates based on changes to federal regulations.
An instructor website at edge.sagepub.com/kettner6e includes essay questions, PowerPoint slides, and suggested assignments designed by the authors.
ISBN: 9781544371405
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PART I: Assessing Current Practices
1 Contemporary Issues in Human Service Program Planningand Administration
PART II: Problem Analysis/Needs Assessment
2 The Contribution of Theory to Program Planning
3 Understanding Social Problems
4 Needs Assessment: Theoretical Considerations
5 Needs Assessment: Approaches to Measurement
PART III: Planning, Designing, and Tracking the Intervention
6 Selecting the Appropriate Intervention Strategy
7 Organizational Mission and Program Goals, Objectives, and Activities
8 Designing Effective Programs
9 Designing Effectiveness-Based Information Systems
Part IV: Calculating the Value and Cost of the Intervention
10 Performance Measurement, Monitoring, and Program Evaluation
11 Impact Program Evaluation and Hypothesis Testing
12 Budgeting for Financial Control, Management, and Planning
13 Developing Line-Item, Functional, and Program Budgeting Systems
Instructor Resource Site
http://edge.sagepub.com/kettner6e
Online resources included with this text
The online resources for your text are available via the password-protected Instructor Resource Site, which offers access to all text-specific resources, including editable, chapter-specific PowerPoint® slides and suggested essay questions to accompany the book.
For additional information, custom options, or to request a personalized walkthrough of these resources, please contact your sales representative.
NEW TO THIS EDITION:
The
Sixth Edition contains new examples and references, as well as updates based on changes to federal regulations.
KEY FEATURES:
- An emphasis on diversity teaches students and program planners how to develop a well-rounded program that meets the needs of relevant populations.
- The case example of a domestic violence shelter is used throughout to demonstrate the flow of program development, from initial articulation of its hypothesis through the final stages of evaluation and budget analysis.
- Chapter summaries, additional case examples, and review questions help readers apply concepts to their own program plans.
- Clear and engaging writing makes this book a quick and easy read.
- Hands-on and practical guidance enables readers to apply what they learn to design a social program.
- Practical tables, figures, and examples illustrate key points along every step of the process and help students apply what they read to their own programs.
